At MYTHKEY, we stand behind the quality of our colorful gemstone jewelry and want you to shop with confidence. We carefully inspect every piece of jewelry before shipping.

If the item you receive has any defects or has been damaged during transit, please do not remove the security tag. Contact us within 48 hours of delivery by emailing mythkey@outlook.com, and include your order number along with clear photos showing the issue. Once confirmed, we will offer a replacement or refund. For approved claims involving defects or shipping damage, MYTHKEY will cover all return and reshipment shipping costs.

Please note: normal wear and tear, misuse, or accidental damage are not covered.