{"id":256,"date":"2025-05-24T05:39:41","date_gmt":"2025-05-24T05:39:41","guid":{"rendered":"https:\/\/mythkeyjewelry.com\/?page_id=256"},"modified":"2025-11-19T13:34:38","modified_gmt":"2025-11-19T13:34:38","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/mythkeyjewelry.com\/es_es\/contact-us\/","title":{"rendered":"P\u00f3ngase en contacto con nosotros"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"256\" class=\"elementor elementor-256\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc482f e-flex e-con-boxed e-con e-parent\" data-id=\"7fc482f\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a27a3ff elementor-widget elementor-widget-heading\" data-id=\"a27a3ff\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfEn qu\u00e9 podemos ayudarle?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ed031d e-con-full e-flex e-con e-child\" data-id=\"8ed031d\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7097226 e-con-full e-flex e-con e-child\" data-id=\"7097226\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-851208e elementor-widget elementor-widget-heading\" data-id=\"851208e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de cancelaci\u00f3n de pedidos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2faa5fb color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"2faa5fb\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>-Si desea cancelar su pedido despu\u00e9s de haberlo realizado, h\u00e1galo en un plazo de 24 horas. De lo contrario, se\u00a0<strong><b>$<\/b><\/strong><strong><b>20<\/b><\/strong><strong><b>\u00a0tarifa<\/b><\/strong>\u00a0se cobrar\u00e1.<\/p><p>-Los gastos de gesti\u00f3n se deducir\u00e1n directamente del importe del reembolso.<\/p><p>-Para evitar cargos innecesarios, le recomendamos que se ponga en contacto con nosotros lo antes posible si desea cancelar su pedido.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8174f0 e-con-full e-flex e-con e-child\" data-id=\"c8174f0\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cc46b8 elementor-widget elementor-widget-heading\" data-id=\"0cc46b8\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de garant\u00eda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c13d21 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"5c13d21\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En MYTHKEY, respaldamos la calidad de nuestras joyas de piedras preciosas de colores y queremos que compre con confianza. Inspeccionamos cuidadosamente cada pieza de joyer\u00eda antes de enviarla.<\/p><p>Si el art\u00edculo que recibe tiene alg\u00fan defecto o ha sido da\u00f1ado durante el transporte, no retire la etiqueta de seguridad. P\u00f3ngase en contacto con nosotros<strong> 48 horas<\/strong> de entrega enviando un correo electr\u00f3nico a mythkey@outlook.com, e incluya su n\u00famero de pedido junto con fotos claras que muestren el problema. Una vez confirmado, le ofreceremos un reemplazo o reembolso. Para reclamaciones aprobadas que impliquen defectos o da\u00f1os de env\u00edo, MYTHKEY cubrir\u00e1 todos los gastos de env\u00edo de devoluci\u00f3n y reenv\u00edo.<\/p><p>Nota: el desgaste normal, el uso indebido o los da\u00f1os accidentales no est\u00e1n cubiertos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92033a7 e-con-full e-flex e-con e-child\" data-id=\"92033a7\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc06015 elementor-widget elementor-widget-heading\" data-id=\"dc06015\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de cambios y devoluciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bdcfc8 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"0bdcfc8\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><b>-Periodo de devoluci\u00f3n: <\/b><\/strong>Puede solicitar una devoluci\u00f3n o un cambio en las 48 horas siguientes a la recepci\u00f3n del pedido, y el art\u00edculo debe enviarse de vuelta en un plazo de 7 d\u00edas.<\/p><p><strong><b>-Condiciones:<\/b><\/strong> Los art\u00edculos deben estar sin usar, sin estrenar y en su embalaje original, con la etiqueta de seguridad todav\u00eda adherida e intacta.<\/p><p><strong><b>-No retornable: <\/b><\/strong>Los art\u00edculos personalizados, los pendientes (por razones de higiene) y los art\u00edculos con signos de desgaste o da\u00f1os causados por un uso indebido no pueden devolverse.<\/p><p><strong><b>-Proceso: <\/b><\/strong>P\u00f3ngase en contacto con nosotros en <strong><b>mythkey@outlook.com<\/b><\/strong>\u00a0con su n\u00famero de pedido y fotos. Una vez aprobado, podr\u00e1s devolvernos el producto.<\/p><p><strong><b>-Costes: <\/b><\/strong>Los gastos de env\u00edo de la devoluci\u00f3n corren a cargo del cliente. Cubriremos los gastos de reenv\u00edo de los art\u00edculos cambiados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a8c8e4 e-con-full e-flex e-con e-child\" data-id=\"8a8c8e4\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-903ac06 elementor-widget elementor-widget-heading\" data-id=\"903ac06\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de env\u00edos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa0d016 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"aa0d016\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><b>-Tiempo de procesamiento<\/b><\/strong><\/p><p>Los pedidos se tramitan en un plazo de 2 d\u00edas laborables tras la confirmaci\u00f3n del pago. Los pedidos realizados en fin de semana o festivo se tramitar\u00e1n el siguiente d\u00eda laborable.<\/p><p><strong><b>-Tiempo de env\u00edo y entrega<\/b><\/strong><\/p><p>Todos los pedidos se entregan en un plazo de 3 a 15 d\u00edas laborables, dependiendo de su ubicaci\u00f3n y del despacho de aduanas.<\/p><p><strong><b>-Tarifas de env\u00edo<\/b><\/strong><\/p><p>Pedidos superiores a <strong><b>$188.88<\/b><\/strong>\u00a0disfrute de env\u00edo gratuito. Para pedidos inferiores a $188,88, un <strong><b>$20<\/b>\u00a0gastos de env\u00edo<\/strong> se a\u00f1adir\u00e1 al pagar.<\/p><p><strong><b>-Seguimiento de pedidos<\/b><\/strong><\/p><p>Una vez enviado, recibir\u00e1 un correo electr\u00f3nico de confirmaci\u00f3n con un n\u00famero de seguimiento para seguir su pedido en el sitio web del transportista.<\/p><p><strong><b>-Aduanas y aranceles<\/b><\/strong><\/p><p>Los pedidos internacionales pueden estar sujetos a derechos de aduana, impuestos o tasas de importaci\u00f3n, que correr\u00e1n a cargo de MYTHKEY.<\/p><p><strong><b>-Retrasos y problemas<\/b><\/strong><\/p><p>Nos disculpamos sinceramente, pero no somos responsables de los retrasos causados por aduanas, fen\u00f3menos naturales o problemas de mensajer\u00eda. Si su paquete se pierde o se da\u00f1a, p\u00f3ngase en contacto con nosotros inmediatamente en <strong><b>mythkey@outlook.com<\/b><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6a0454 e-con-full e-flex e-con e-child\" data-id=\"b6a0454\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16793bd elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"16793bd\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-envelope11\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPara preguntas e inquietudes:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCorreo electr\u00f3nico: mythkey@outlook.com\n<br>WhatsApp:+44 7778375595\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6555966 e-flex e-con-boxed e-con e-parent\" data-id=\"6555966\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fe7147b e-con-full e-flex e-con e-child\" data-id=\"fe7147b\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4cb8eb elementor-widget elementor-widget-heading\" data-id=\"a4cb8eb\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfA\u00fan tiene preguntas?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8da7691 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"8da7691\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"Nuevo formulario\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"256\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"8da7691\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Contact UsMythkey\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"256\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre y apellidos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre y apellidos\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_eb49596 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_eb49596\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tapellido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_eb49596]\" id=\"form-field-field_eb49596\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"apellido\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMensaje\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Mensaje\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"es_es\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How can we help you? Order Cancellation Policy -If you wish to cancel your order after it has been placed,<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-256","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mythkeyjewelry.com\/es_es\/wp-json\/wp\/v2\/pages\/256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mythkeyjewelry.com\/es_es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mythkeyjewelry.com\/es_es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mythkeyjewelry.com\/es_es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mythkeyjewelry.com\/es_es\/wp-json\/wp\/v2\/comments?post=256"}],"version-history":[{"count":46,"href":"https:\/\/mythkeyjewelry.com\/es_es\/wp-json\/wp\/v2\/pages\/256\/revisions"}],"predecessor-version":[{"id":1593,"href":"https:\/\/mythkeyjewelry.com\/es_es\/wp-json\/wp\/v2\/pages\/256\/revisions\/1593"}],"wp:attachment":[{"href":"https:\/\/mythkeyjewelry.com\/es_es\/wp-json\/wp\/v2\/media?parent=256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}