{"id":256,"date":"2025-05-24T05:39:41","date_gmt":"2025-05-24T05:39:41","guid":{"rendered":"https:\/\/mythkeyjewelry.com\/?page_id=256"},"modified":"2025-11-19T13:34:38","modified_gmt":"2025-11-19T13:34:38","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/mythkeyjewelry.com\/ms\/contact-us\/","title":{"rendered":"Hubungi Kami"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"256\" class=\"elementor elementor-256\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc482f e-flex e-con-boxed e-con e-parent\" data-id=\"7fc482f\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a27a3ff elementor-widget elementor-widget-heading\" data-id=\"a27a3ff\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can we help you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ed031d e-con-full e-flex e-con e-child\" data-id=\"8ed031d\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7097226 e-con-full e-flex e-con e-child\" data-id=\"7097226\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-851208e elementor-widget elementor-widget-heading\" data-id=\"851208e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dasar Pembatalan Pesanan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2faa5fb color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"2faa5fb\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>-If you wish to cancel your order after it has been placed, please do so within 24 hours. Otherwise, a\u00a0<strong><b>$<\/b><\/strong><strong><b>20<\/b><\/strong><strong><b>\u00a0fee<\/b><\/strong>\u00a0will be charged.<\/p><p>-The handling fee will be deducted directly from your refund amount.<\/p><p>-To avoid unnecessary charges, we recommend contacting us as soon as possible if you wish to cancel your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8174f0 e-con-full e-flex e-con e-child\" data-id=\"c8174f0\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cc46b8 elementor-widget elementor-widget-heading\" data-id=\"0cc46b8\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dasar Jaminan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c13d21 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"5c13d21\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At MYTHKEY, we stand behind the quality of our colorful gemstone jewelry and want you to shop with confidence. We carefully inspect every piece of jewelry before shipping.<\/p><p>If the item you receive has any defects or has been damaged during transit, please do not remove the security tag. Contact us within<strong> 48\u00a0hours<\/strong> of delivery by emailing mythkey@outlook.com, and include your order number along with clear photos showing the issue.\u00a0Once confirmed, we will offer a replacement or refund.\u00a0For approved claims involving defects or shipping damage, MYTHKEY will cover all return and reshipment shipping costs.<\/p><p>Please note: normal wear and tear, misuse, or accidental damage are not covered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92033a7 e-con-full e-flex e-con e-child\" data-id=\"92033a7\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc06015 elementor-widget elementor-widget-heading\" data-id=\"dc06015\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Exchange Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bdcfc8 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"0bdcfc8\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><b>-Return Period: <\/b><\/strong>You may request a return or exchange within 48 hours of receiving your order, and the item must be shipped back within 7 days.<\/p><p><strong><b>-Conditions:<\/b><\/strong> Items must be unused, unworn, and in their original packaging, with the security tag still attached and intact.<\/p><p><strong><b>-Non-Returnable: <\/b><\/strong>Customized items, earrings (for hygiene reasons), and items with signs of wear or damage caused by misuse cannot be returned.<\/p><p><strong><b>-Process: <\/b><\/strong>Please contact us at <strong><b>mythkey@outlook.com<\/b><\/strong>\u00a0with your order number and photos. Once approved, you can return the product to us.<\/p><p><strong><b>-Costs: <\/b><\/strong>Customers are responsible for return shipping costs. We will cover the cost of resending exchanged items.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a8c8e4 e-con-full e-flex e-con e-child\" data-id=\"8a8c8e4\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-903ac06 elementor-widget elementor-widget-heading\" data-id=\"903ac06\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dasar Penghantaran<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa0d016 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"aa0d016\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><b>-Processing Time<\/b><\/strong><\/p><p>Orders are processed within 2\u00a0business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.<\/p><p><strong><b>-Shipping &amp; Delivery Time<\/b><\/strong><\/p><p>All orders are delivered within 3\u201315 business days, depending on your location and customs clearance.<\/p><p><strong><b>-Shipping Rates<\/b><\/strong><\/p><p>Orders over <strong><b>$188.88<\/b><\/strong>\u00a0enjoy free shipping. For orders below $188.88, a <strong><b>$20<\/b>\u00a0shipping fee<\/strong> will be added at checkout.<\/p><p><strong><b>-Order Tracking<\/b><\/strong><\/p><p>Once shipped, you will receive a confirmation email with a tracking number to track your order on the carrier\u2019s website.<\/p><p><strong><b>-Customs &amp; Duties<\/b><\/strong><\/p><p>International orders may be subject to customs duties, taxes, or import fees, which will be covered by MYTHKEY.<\/p><p><strong><b>-Delays &amp; Issues<\/b><\/strong><\/p><p>We sincerely apologize, but we are not responsible for delays caused by customs, natural events, or courier problems. If your package is lost or damaged, please contact us immediately at <strong><b>mythkey@outlook.com<\/b><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6a0454 e-con-full e-flex e-con e-child\" data-id=\"b6a0454\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16793bd elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"16793bd\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-envelope11\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFor questions and concerns:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEmail: mythkey@outlook.com\n<br>WhatsApp:+44 7778375595\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6555966 e-flex e-con-boxed e-con e-parent\" data-id=\"6555966\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fe7147b e-con-full e-flex e-con e-child\" data-id=\"fe7147b\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4cb8eb elementor-widget elementor-widget-heading\" data-id=\"a4cb8eb\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Still have questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8da7691 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"8da7691\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"256\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"8da7691\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Contact UsMythkey\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"256\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFull Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Full Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_eb49596 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_eb49596\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tsurname\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_eb49596]\" id=\"form-field-field_eb49596\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"surname\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"ms\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How can we help you? Order Cancellation Policy -If you wish to cancel your order after it has been placed,<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-256","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mythkeyjewelry.com\/ms\/wp-json\/wp\/v2\/pages\/256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mythkeyjewelry.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mythkeyjewelry.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mythkeyjewelry.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mythkeyjewelry.com\/ms\/wp-json\/wp\/v2\/comments?post=256"}],"version-history":[{"count":46,"href":"https:\/\/mythkeyjewelry.com\/ms\/wp-json\/wp\/v2\/pages\/256\/revisions"}],"predecessor-version":[{"id":1593,"href":"https:\/\/mythkeyjewelry.com\/ms\/wp-json\/wp\/v2\/pages\/256\/revisions\/1593"}],"wp:attachment":[{"href":"https:\/\/mythkeyjewelry.com\/ms\/wp-json\/wp\/v2\/media?parent=256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}