1. General Information

This website is operated by MYTHKEY. Throughout the site, the terms “we,” “us,” and “our” refer to MYTHKEY. By visiting our site or purchasing from us, you engage in our “Service” and agree to these Terms of Service, including any additional terms and policies referenced herein.

We reserve the right to update, change, or replace any part of these Terms at any time. Continued use of the website following such changes constitutes acceptance of the revised Terms.

2. Product Information

All MYTHKEY jewelry is designed with care and crafted using high-quality materials, including lab-created and natural gemstones. We make every effort to display product colors and details as accurately as possible; however, actual colors may vary slightly depending on your device screen.

We reserve the right to modify product descriptions, prices, and availability without prior notice.

3. Orders and Payments

  • All orders are subject to acceptance and availability.

  • Prices are listed in USD (or the applicable currency at checkout).

  • Payment must be completed at checkout through the methods we provide.

  • We reserve the right to refuse or cancel any order suspected of fraud or unauthorized activity.

If you wish to cancel an order after it has been shipped, you will be responsible for the shipping cost and a $30 handling fee, which will be deducted from your refund. Please contact us as soon as possible if you wish to cancel or modify an order.

4. Shipping Policy

  • Processing Time: Orders are processed within 1–3 business days after payment confirmation.

  • Delivery Time: Estimated delivery is 3–15 business days, depending on your location and customs clearance.

  • Shipping Rates: Shipping costs are calculated at checkout. Orders over $188.88 qualify for free shipping.

  • Order Tracking: A confirmation email with tracking information will be sent once your order is shipped.

  • Customs & Duties: International customers are responsible for any customs duties, taxes, or import fees.

  • Delays: MYTHKEY is not responsible for delays caused by customs, natural events, or courier issues.

If your package is lost or damaged, please contact us immediately at mythkey@outlook.com.

5. Warranty Policy

We take pride in the quality of our gemstone jewelry. Every item is carefully inspected before shipment.
If you receive a product with a defect or shipping damage, please contact us within 7 days of delivery at mythkey@outlook.com with your order number and clear photos of the issue.

Once confirmed, we will provide a replacement or refund and cover all return and reshipment shipping costs.

Please note:

  • Normal wear and tear, misuse, or accidental damage are not covered under this warranty.

6. Return & Exchange Policy

  • Return Period: You may request a return or exchange within 7 days of receiving your order.

  • Conditions: Items must be unused, unworn, and returned in original packaging.

  • Non-Returnable Items: Customized items, earrings (for hygiene reasons), and items showing signs of wear or misuse cannot be returned.

  • Process: Contact mythkey@outlook.com with your order number and photos. Once approved, we will provide the return address.

  • Costs: Customers are responsible for return shipping costs. We will cover the cost of resending exchanged items.

7. Intellectual Property

All content on this website, including images, text, graphics, and logos, is the property of MYTHKEY or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or exploit any content without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, MYTHKEY shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services, including but not limited to loss of profits, data, or goodwill.

9. Privacy Policy

Your privacy is important to us. We collect and process your personal data only for purposes related to order fulfillment, communication, and service improvement.
For more details, please refer to our Privacy Policy.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [Insert Applicable Jurisdiction — e.g., Hong Kong SAR / United States / United Kingdom], without regard to conflict of law principles.

11. Contact Us

For questions, concerns, or feedback, please contact us at:
📧 mythkey@outlook.com
We are always happy to assist you.

MYTHKEY — The Right Brilliance, The Right Price, The Right Sparkle for Everyday.